Privacy Policy – Tejonix

1. Information We Collect

a. Personal Information

• Full name
• Mobile number
• Email address
• Residential and current address
• Government-issued ID documents (Aadhaar, Driving Licence, PAN – optional)
• Photograph (passport-size)
• Geo-location details (for address verification and vehicle tracking)

b. Rental & Transaction Information

• Rental plan details (daily/weekly/monthly)
• Payment and security deposit details
• Rental agreement records
• Vehicle usage and return details

c. Technical Information

• Device information
• IP address
• App usage logs
• Cookies and similar technologies (website only)

2. How We Use Your Information

• To verify customer identity and complete KYC requirements
• To provide and manage EV scooter rental services
• To process payments and refunds
• To communicate rental updates, reminders, and support messages
• To ensure vehicle safety, tracking, and compliance
• To improve our services, website, and customer experience
• To comply with legal and regulatory requirements

3. Sharing of Information

We do not sell or trade your personal information. We may share information only with:

• Authorized internal staff for service operations
• Payment gateways and financial institutions (for transactions only)
• Government or law-enforcement authorities if required by law
• Technology partners strictly for service enablement (under confidentiality)

4. Data Security

Tejonix takes reasonable and appropriate security measures to protect your personal data against unauthorized access, loss, misuse, or alteration. These include:

• Secure servers and restricted access
• Encrypted storage where applicable
• Limited access to authorized personnel only

Despite best efforts, no system is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information only for the duration of your rental relationship with us and for legal, regulatory, and accounting purposes. Once data is no longer required, it is securely deleted or anonymized.

6. Your Rights

You have the right to access your personal data, request correction of incorrect information, request deletion of data (subject to legal obligations), and withdraw consent for non-essential communications. Requests can be made by contacting us using the details below.

7. Cookies Policy

Our website may use cookies to improve user experience, analyze traffic, and enhance functionality. You may disable cookies through your browser settings, though some features may not function properly.

8. Third-Party Links

Our website or app may contain links to third-party services. Tejonix is not responsible for the privacy practices of such external websites or platforms.

9. Children’s Privacy

Our services are not intended for individuals below 18 years of age. We do not knowingly collect personal data from minors.

10. Changes to This Privacy Policy

Tejonix reserves the right to update this Privacy Policy at any time. Changes will be posted on our website with the updated date. Continued use of our services constitutes acceptance of the updated policy.